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Pool & Spa Medics review summary

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5on Google,Jun 30, 2026

Jen

We were referred to Pool & Spa Medics for our HOA pool resurfacing (I'm on the board). Their walkthrough and project scope were on a different level than everyone else we talked to (more detail and great recommendations). We had a rough start and a brutal Colorado spring that pushed us back 2 weeks. It was very frustrating for our residents, but Pool & Spa Medics owned the issues, stood behind their work, and made sure the project was done right. They stepped up to service our pool this season when we lost our prior company due to resident rumormongering and false accusations. We are also scoping more projects with them for immediate and long term needs. You roll the dice with Colorado pool companies - so many nightmare stories and we have some scars too. No company is perfect - knowing this, I'm glad we found one that doesn't walk off the job when it gets a little messy.

5on Google,Apr 23, 2026

Bethany

Another company bailed on me last minute in October to close my pool. Pool and spa medics were able to come and do it for me. They did such a good job that when they opened it today it was very clean still considering it was closed up all winter long! Christian came today with another technician who cleaned and reopened the pool. They Got everything working and are coming back to help with my hot tub. He trouble shot a breaker issue with me with patience. Our filter is having some issues and I was able to communicate with him and get another appointment Set up really quickly! I highly recommend the company for any of your pool or spa needs in the Denver or front range area. I’ll also mention that the staff that I’ve communicated with at the office via the phone and email are highly responsive, polite, and helpful. Thanks y’all!

5on Google,Mar 20, 2026

Marriott Courtyard

Outstanding Service and Follow‑Through Pool & Spa Medics recently completed a full replacement of our spa heater, and the entire experience was exceptional from start to finish. The work was completed in record time, with clear communication and zero disruption to operations. The service team was extremely professional, knowledgeable, and efficient onsite, and Tim on the sales side provided some of the best follow‑up service I’ve experienced from any company in this space. Communication was proactive, transparent, and consistent throughout the process. I’m speaking as a seasoned General Manager and hospitality professional with nearly 20 years of experience, having worked with numerous pool and spa repair companies across multiple states. Pool & Spa Medics stands out for their responsiveness, accountability, and true commitment to customer service. I confidently and highly recommend them to any commercial or hospitality operation in need of reliable pool or spa service. Jerome Hopkins, CHA General Manager Courtyard Fort Collins

5on Google,Feb 26, 2026

Jeremy

Here’s some before and after photos of my problem. My pool and spa manufacturer didn’t have enough plaster in the spa bench, so it looked like a minor problem of a little metal rebar sticking through ended up being actually a quite major problem because it was really causing a huge crack all the way through the bench area. My secondary problem was we were leaking behind the skimmer box as evidenced by the rust around the skimmer box. Cut scene to our heroes… And see the result of their work. They re-plastered the whole thing fixed the broken skimmer box laid in new tile and also at my request we changed the bottom floor intakes to completely flat ones because the ones that the installer used, we kept smashing our toes into. There’s not a lot of people in Colorado who could even do this kind of work. So it’s great that these guys exist because otherwise we would be kind of up the creek. Thanks again for a job well done and looking forward to getting back in the tub.

5on Google,Nov 19, 2025

Dennis

Pool & Spa Medics did great work for us and got it done quicker than I expected. Our pool deck was cracked and settling. We needed it repaired before snow arrived. Pool & Spa Medics responded! They jack hammered out the failing section, filled the gaps with broken cement and road fill, added rebar then poured concrete. They then applied the finish coat and painted the entire deck. It looks beautiful and it was all finished in four days. I highly recommend calling them.

5on Google,Nov 12, 2025

Sharolyn

This company fixed in two days what two other pool companies couldn’t fix in two years! Our automatic pool cover had a broken rope, and what should have been a simple repair turned into a complicated project due to faulty installation by the original installer. Pool and Spa Medics handled the job flawlessly. They communicated clearly, came out the day after my first call, and kept me updated at every step. I can’t thank them enough for their professionalism, efficiency, and excellent service!

3on Google,Jul 21, 2025

Greg

Update: the owner had the courtesy to quickly respond to my review and looks like we are moving in the right direction. I'll update to a higher rating if all works out - again the pool finish itself came out nice, no complaints there. You've seen all the '1' reviews, so on you if you choose this vendor. For us they actually did a nice paint job on our pool, but then did the grout under coping, let all the blobs from that fall to the bottom of the pool and they are now STUCK on the bottom of our pool, making it unsightly and ruining the paint job. The blobs are rough and cut your feet. In the photo you can see the big dark blobs that are stuck to the floor and the size of them in relation to my foot. They are hard and sharp, causing a safety issue. They will not return calls and emails or come and see the damage. If they actually respond and rectify, I'll change this review. If not, again I'd encourage you to go elsewhere.

5on Google,Jul 16, 2025

John

We had a vendor that was not timely or competitive on cost for our neighborhood pool. I called Dustin and he was on it right away scheduling a visit but helping in advance by requesting photos of failed machinery. They performed the work very quickly and got our neighborhood back in the pool with smiles on. They truly earned our business and we have since switched to them. What more can you say. Good communication, honest work, and a relationship built. I would give 6 stars if I could, because they are that much better than the competition I have had to work hard to work with. They don't need constant supervision and uneducated guidance from the customer. They are what American businesses are historically known for.

5on Google,Jul 22, 2024

justin

I had the pleasure of having Dustin & Bo help bring my communities pool back to life. We needed a replacement of skimmers throughout the pool, which I got a quick quote on and a detailed breakdown of what to expect. We were able to get on their schedule fairly quickly as well, right before pool season kicks off. This was quite impressive as other companies were either too booked or did not have the resources available. I also had a surprise ask to replaster the pool, and was able to get a quick quote drawn up along with the skimmers. They were able to accommodate the repair and work it into a schedule around our need for opening the pool. When the repairs were scheduled to start, I did see some delays, but understanding the industry I know there is alot of unforeseen situations. They were communicative and responsive to my questions, giving me good lnformation throughout the repairs so I was well in the loop with the schedule of events. We also had their post repair care, with their pool techs coming out to balance the pool chemistry and sweep the plaster. Their techs were very knowledgeable and answered many of my questions about the process and were happy to provide clarity to anything, ensuring we were ser up for success after the repair. The quality of their work was excellent, and any of the minor imperfections I’ve observed were corrected promptly and without issue. I could tell they took pride in their work, and the end result shows. Replacing many skimmer ports and replastering a pool all in one go is no easy feat and I believe they were the best for the job. All in all, I would certainly recommend them for skimmer repairs and replastering, and look forward to other repairs they may perform for me. On behalf of all Second Cherry Creek Townhomes, thank you for giving us a beautiful pool for many years to enjoy!

5on Google,Jun 03, 2024

Doug

I reached out to pool and spa medics when I discovered that my pool heater was not functioning properly. With a pool party scheduled for the following day, I needed a swift resolution. Dustin and his team promptly arrived and successfully installed a new heater by 4 pm, saving my party. I am grateful to Dustin and his crew for ensuring that my pool was warm and for their efficient service. Their pricing was fair, and their response time was commendable.

5on Google,Mar 01, 2024

Haley

Our hot tub was leaking and so many companies (including where we bought our hot tub) wanted to charge an arm and a leg to just come out and look at the problem. Pool and Spa Medics came out quickly to our house, fixed our leak and all for a very fair price. I would highly recommend!

5on Google,Jun 02, 2023

Tyler

Great service even up the hill in Evergreen!

5on Google,Feb 02, 2023

Robert

These guys were amazing! They did great work, would use again.

5on Google,Jan 25, 2023

Shelby

I was having a very difficult time managing the water in my pool and could not figure out what was causing it to get so bad so fast. They sent someone out to help diagnose the issue the next day. He knew right away what was going on and causing the water to get so bad so quickly. He did his thing and added the necessary chemicals and everything else to get my pool back in shape. He even provided me with some tips and tricks to keep my water healthy and safe for me and my guests. It is very apparent that they take the health and safety of their customers very seriously. I would recommend Pool and Spa Medics 10 out of 10 times to my friends, family, and colleagues. I highly recommend this company.

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